Automatic audit and Inventory

• It automatically audits and takes inventory of all your assets (PCs, servers, network devices …)
• It undertakes complete software licenses and installations management.
• It automatically notifies relevant changes produced in any of your assets.
• It applies patches, applications, new configurations, etc.

Incident Management. Service Desk

• It eases the management of incidents from their initial recording until closure, under accorded SLAs.
• It systematically incorporates the best practices and international standars, like ITIL®.
• It shares the most relevant information with ProactivaNET® Inventory.
• It reuses all the Knowledge  through its Knowledge Base.

Does it improve your productivity?

• Yes, because it combines specialized tools that automate part of the work with the use of methodology and good practices like ITIL®, which improve the productivity of IT department in two ways:
• The automatic gathering of information of your installed asset: How many computers, how many licenses and what type, what changes have produced today's failure...
• The internal management of the support departement, increase its efficiency and productivity, basically in incident management.