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Fundamental for

ITIL^®/ ISO20000

ProactivaNET® gets all the ITIL® certifications

ProactivaNET ® 8 has been certified in PinkVERIFY v3.1, the highest level of recognition given to suppliers that offer ITSM tools, becoming the first Spanish tool to obtain this certification.

ProactivaNET® 8 has been the first Spanish tool in getting the ITIL Software Scheme (ISS) endorsement meaning that the tool complies with ITIL® best practices and has a guarantee of usability for end users.

ProactivaNET®- Service Desk

Incidents and Request Management incorporates the best practices and international standards, like ITIL®.
Reuses all the Service Desk Knowledge through its Knowledge Base.
Incorporates applications such as Problem Management and Change Management.
ProactivaNET® Service Desk shares the most relevant information with ProactivaNET® Inventory.
Also, knowing the real client satisfaction

ProactivaNET® automatic Inventory

ProactivaNET® automatically audits and takes inventory of all your assets (PCs, servers, network devices …) and your deviced management. It has a special BlackBerry® Audit Module.
Automates the creation and maintenance of the CMDB with minimum effort.
ProactivaNET® deploys patches, applications, new configurations, etc.
Real software use monitoring
Manages Software assets: SAM - Software Asset Management / ISO 19770. Report on installed licenses and how to save.
Warns the changes to its management of events and automatic alerts
New information security module.

ProactivaNET® - Remote Control

Remote Control manages its network remotely through the transfer of files
Deploys patches and new configurations, through the distribution of software

ProactivaNET® - Services

Rental applications, SaaS.
Team training consultation.
Consultation and improvement projects ITSM.
Support and Releases subscription.

Why ProactivaNET®?

Using ProactivaNET® in your IT departement offers clear benefits for your business:

In savingsLowering the cost of obtaining the information.
In securityDetecting incorrect or unauthorized configurations.
In efficiencyAvoiding unnecessary callouts of support staff.
In productivityMinimizing the numbers of incidents.

Case Studies

EITB
ProactivaNET® has helped EITB to manage its incidents effectively, integrating it perfectly with their PCs inventory.
FANASA
FANASA, pharmaceutical Mexican company, has found in ProactivaNET® an ITSM tool with which to manage incidents quickly and easily.

Last references

BBVA Bancomer
BBVA Bancomer has trusted ProactivaNET® for PCs inventory across its corporative network as well as to automate the creation and maintenance of the CMDB with minimum effort.
HOCOL
HOCOL, Colombia's main petroleum company, has chosen ProactivaNET® in order to manage completely their Service Desk, incorporating the best practices ITIL® and ISO 20000.
Estrella Galicia
The spanish corporative Group, Estrella Galicia, with more than 100 years in the brewing industry, has chosen ProactivaNET® to successfully manage their IT services.