ITIL: Best practices for service management

ITIL: Services Management Process:

Professionals involved in IT service management know that applying best practices and guidelines recommended by ITIL are beneficial and can be applied to any informatics organization, regardless of its size.

ITIL philosophy adopts a gradual approach, cause by process adapted to IT organizations. This philosophy considers Service Management is based on several process integrated and related to each others. These process look for efficiency of people and products, as well as economic, innovative and high quality IT services delivery.

Service Management services are ITIL core and are organized around two main areas: Service Support and Service Delivery. The former consists of IT services daily support, while the latter consists of planning and long term improvement of IT service delivery.

10 process and functions involved in these two areas are son:

• Service Support
  • Service Desk (it is a function, not a process)
  • Incident Management
  • Problem Management 
  • Configuration Management 
  • Change Management
  • Release Management
• Services Delivery 
  • Service Level Management
  • Financial Management
  • Capacity Management 
  • IT Service Continuity Management
  • Availability Management