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Fri, June 17 , 2011

ProactivaNET gets PinkVERIFY certification

ProactivaNET ® 8 has been certified in PinkVERIFY v3.1, the highest level of recognition given to suppliers that offer ITSM tools, becoming the first Spanish tool to obtain this certification.

 

PinkVERIFY certification is an objective software tool assessment service. It is the more mature and rigorous service in the world that evaluates software alignment with ITIL processes. This program is carried out by Pink Elephant, a world leader in ITSM consulting and training.

ProactivaNET ® 8 has been certified in 6 processes ITIL v3.1, which, according to PinkVERIFY, are considered optimal to achieve quality and efficiency of IT operations:  

·          Incident Management
·          Problem Management
·          Request Fulfillment
·          Change Management
·          Service Asset & Configuration Management
·          Release & Deployment Management
 

“We’re thrilled to recognize ProactivaNET’s vision in successfully developing ProactivaNET 8 to support IT Service Management best practices according to ITIL framework,” says David Ratcliffe, President of Pink Elephant. "The tool is the first in the Spanish market to go through the PinkVERIFY assessment – we are thrilled that software developers and vendors globally are recognizing the importance to align their tools with ITIL."

 
This certification also includes the review of the highest levels in quality and alignment with ITIL not only by Pink Elephant, but also by the Office of Government Commerce (OGC, owner of ITIL). 
 
"This certification allows us to demonstrate our commitment to excellence, both in the quality of our software,as in our relationship with customers,offering them a tool to help effectively manage their IT services and to carry out with ITIL best practices and standard ISO 20000", said Alejandro Castro, Technical Director of ProactivaNET®.  

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