Customized fields

As in the Inventory application, the Service Desk has the possibility to configurate the customized fields from the interface web so they can be available instantly in all incident registers.

This means that the application will always be adapted to your needs, so your department can add new management data.

The funtional characteristics of these fields are:

• Organization of customized fields in differents categories definable by the organization (garantee management, suppliers, cost centers, etc.)
• Availability of different field types (textual, numeric, dates or fold-out lists).
• Possibility to choose obligatory fields.
• The  number of fields and its categories is unlimited.
• The customized fields, once created through the web interface, are immediately available automatically in all the lists and reports.