Service Center

Service Desk:

Our support service is organized around a Service Desk. This is a specific department that, following ITIL recommendations, centralizes all the communications with registered users of the application.

Our high qualified team, following of the best practices recommended by ITIL and the use of ProactivaNET ServiceDesk as a tool, guarantee a high service level for our customers.

Customers support:

The clients of the product have under their disposal a support site (http://support.proactivanet.com), in which they can locate different elements from KB, FAQs, technical documentation and where they have contact forms with our technicians to communicate any incidence or necessity of technical attendance.

It is necessary to have user and password valid to accede to the support site. If you are a registered user and still does not have your keys, ask for them now by sending an e-mail to soporte@proactivanet.com and we will indicate you how to proceed.

Access to the support site